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FAQ & SUPPORT

Everything you need to know about the Kure Eco-system.

What is Kurewallet?

My kurewallet is a wallet system that helps users purchase cryptocurrencies from their local bank accounts and also make cash withdrawals on Kurecoinhub.com.

How do I secure my kurecoinhub account?

Only you have access to your account, ensure you keep your password, 2fa codes safe and we advise you change your password often. 

How do I buy cryptocurrency?

Click on buy crypto on the dashboard or main navigation menu, select coin you want to buy,  input an amount,  click buy and select your preferred option of payment. 

How do I fund my wallet?

You can fund your wallet in 2 ways

i. With debit card
ii. Bank Transfer to the bank account number displayed on the platform. 
How do I sell?

Click sell on the dashboard input, select coin to sell, input amount in naira and proceed.  Funds will be credited to your wallet. 

How do I bank?

Click on bank on the dashboard or main navigation,  select coin to bank and proceed.

Can I terminate my banked coin?

Yes,  you can terminate your banked coin after 1 month of banking.

How long does terminating of banked coin takes?

Terminating of banked coin take 15 – 30 working days.

How do I access loan?

Note that for you to access loan you must have a coin bank with us.  Click loan input amount of loan needed and wait for admins approval.

How much loan can I access?

You can access up to 50% of your banked upon approval.

What is the interest rate for loan?

You pay 2.5% monthly of loan approved

How long does it take for loan to be approved?

It takes 15 – 20 working days for loan approval.

I want to withdraw money to local bank account. How long does this take?

Withdrawal to bank account through receiving bank network might cause a slight delay.

How do I recover my account?

Send a mail to [email protected] with the name and phone number you used during registration.

What is two-factor authentication (2fa) ?

2fa is a security protocol that protects your online accounts by requiring you to enter a code generated by the app on your phone.

How do I enable authentication?

Click on settings copy your and save your secret key and activate.

I can't access my authentication app. What can I do?
You will need to reset your app
If you saved you the sixteen character authentication key on our platform when you enabled 2fa, just open the app and  manually enter the sixteen character authentication key or scan the QR code if you have it saved at the point activating 2FA

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How do I deposit money?
You can deposit money by:
 i.  Funding your wallet with card
ii.  Bank transfer to the account number on our platform.
How do I withdraw money from kurepay wallet to my bank account?
Click on Kurepay Wallet and select withdrawal.
How do I register for kurewallet on kurecoinhub?
Click on wallet on the main navigation menu,  select create wallet. 
How do I verify my identity?
i.  Enter your BVN or
ii. Enter your NIN number (National ID card). 
How long until my sell shows in my wallet?
Your funds it’s credited immediately to your wallet after a successful transaction.

How do i buy with my credit or debit card?
Click on buy,  select buy with card and input your card details.

What can I do if my deposit money to account?
Send a mail to [email protected],  attach proof of payment (Preferably screenshot)  and purpose of payment.

What can I do if my deposit money to account?
Send a mail to [email protected],  attach proof of payment (Preferably screenshot)  and purpose of payment.

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Contacts

Call Us: +234 8038575579